Skailenga.com — Terms of Service

Release date: 21.08.2022
Last update: 30.05.2025

General Provisions

These Terms and Conditions ("Terms"), together with the Privacy Policy ("Policy"), form a legally binding agreement ("Agreement") between UAB Skailenga, a private limited liability company incorporated under the laws of the Republic of Lithuania, having its registered office at Eišiškių Sodų 18-oji St.11, LT-02194, Vilnius, Lithuania, legal entity code 305942660 and duly registered as a Crypto-Asset Service Provider (CASP) with the Financial Crime Investigation Service under the Ministry of Interior of the Republic of Lithuania, hereinafter referred to as “Skailenga”, “We”, “Us”, or “Our”, and the natural or legal person using Our Website and/or Services, hereinafter referred to as “User”, “You” or “Your”. By registering on, accessing, or using the Website and/or the Services provided by Skailenga, You confirm that You have read, understood, and fully accept these Terms. If You do not agree with these Terms or fail to comply with them, You are not permitted to use Our Services.
Acceptance of these Terms is a mandatory precondition for the use of Our Services. In the event of updates to the Terms, continued use of the Services following the publication of updated Terms constitutes Your acceptance of such amendments. We reserve the right to amend these Terms at Our sole discretion at any time. The date of the last update will be reflected at the top of this document. You are encouraged to regularly review these Terms to stay informed of any changes.
Prior to using the Services, You must evaluate whether the purchase, custody, or use of virtual assets (cryptocurrencies or other digital assets) is suitable for You, considering Your financial situation, experience, and understanding of such assets. Virtual assets are high-risk and volatile instruments, and may result in significant financial loss.

Eligibility

The Website and Services provided by Skailenga are not available to and may not be used by the following persons:

Natural persons under the age of 18 or under the applicable age of majority in their jurisdiction;
Individuals or entities who are residents, citizens, or located in jurisdictions listed as Restricted Jurisdictions, as defined in Our internal policies and in accordance with EU and international sanctions lists, AML/CFT frameworks, and applicable regulatory requirements;
Individuals or entities subject to any legal or regulatory restrictions that prohibit the use of virtual asset services, including but not limited to users subject to sanctions or financial restrictions under EU or United Nations law;
Persons previously suspended or prohibited from using Our Services, whether temporarily or permanently, due to breaches of the Terms, regulatory obligations, or for any other compliance-related concerns.

Skailenga complies with all applicable EU regulations, including Regulation (EU) 2023/1114 (MiCA) and Regulation (EU) 2022/2554 (DORA), and implements robust AML/CFT, data protection, and operational resilience measures. Use of the Services is subject to successful completion of Our Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures, and continuous monitoring in accordance with applicable laws and regulations.

Definitions

For the purposes of these Terms and Conditions, the following capitalized terms shall have the meanings set out below:

Account – A personal or business account created by the User through the Website, which enables access to and use of the Services provided by Skailenga, subject to successful completion of applicable Know Your Customer (KYC) and onboarding procedures.

Conversion Rate – The price or exchange rate applicable to a supported Virtual Asset (Cryptocurrency) as determined by Skailenga at its sole discretion. The Conversion Rate is based on a range of factors, including but not limited to: direct and indirect acquisition costs, market volatility, liquidity provider pricing, and risks incurred by Skailenga in the execution of the transaction. The User acknowledges and accepts that the Conversion Rate may vary after an Order is submitted and before execution.

Cryptocurrency – A type of Virtual Asset defined under Regulation (EU) 2023/1114 (MiCA) as a digital representation of value that is not issued or guaranteed by a central bank or public authority, does not possess the legal status of currency or money, is accepted by natural or legal persons as a means of exchange, and can be transferred, stored, and traded electronically.

Fiat Payments – A functionality offered by Skailenga enabling Users to purchase Cryptocurrencies using traditional payment methods (such as credit or debit cards), subject to applicable fees, limits, and processing conditions specified on the Website.

Skailenga – UAB Skailenga, a private limited liability company established and operating under the laws of the Republic of Lithuania, registered under legal entity code 305942660, with its registered office at Eišiškių Sodų 18-oji g. 11, Vilnius, and authorised to provide Virtual Asset Services in accordance with Lithuanian law and relevant EU regulations.

Know Your Customer (KYC) – The mandatory regulatory process for verifying the identity of the User prior to granting access to the Services, in accordance with AML/CFT obligations, MiCA, and other applicable legal frameworks. Identity verification must be carried out using the list of acceptable documents published on the Website and may include ongoing review and reassessment.

Know Your Transaction (KYT) – The ongoing process of monitoring and screening User transactions to detect and prevent suspicious activity, in compliance with applicable anti-money laundering and counter-terrorist financing requirements.

Order – Any request submitted by the User via the Website for the execution of a transaction, including but not limited to:

(i) purchase of Cryptocurrency from Skailenga;
(ii) sale of Cryptocurrency to Skailenga;
(iii) deposit of Cryptocurrencies into the User’s Wallet;
(iv) withdrawal of Cryptocurrencies from the Wallet to an external address;
(v) any other transaction initiated by the User within the scope of the Services.

Exchange Service – A regulated Virtual Asset Service that enables Users to exchange supported Cryptocurrencies and/or Fiat currencies directly with Skailenga. This includes:

(i) exchange of Fiat currency for Cryptocurrency and vice versa;
(ii) exchange of one supported Cryptocurrency for another. A full list of supported assets is available on the Website.

Services – All Virtual Asset Services and related functionalities offered by Skailenga through the Website, including but not limited to Exchange Services, Wallet Services, Fiat Payments, and all associated features.
Taxes – Any and all taxes, duties, levies, or similar assessments imposed by any national, regional, or local governmental authority, including, without limitation, value-added tax (VAT), sales tax, use tax, and withholding tax, applicable to Your use of the Services.
Terms – These Terms and Conditions, including all sections and appendices, as may be updated by Skailenga from time to time.
User – Any natural or legal person who accesses or uses the Website and/or Services of Skailenga, having successfully completed the onboarding process and agreed to these Terms.
Wallet – A Virtual Asset (Cryptocurrency) wallet assigned to the User by Skailenga, accessible via the Website, which enables the User to store, deposit, and withdraw supported Cryptocurrencies.
Wallet Services – A regulated service enabling the safekeeping and custody of Cryptocurrencies on behalf of the User, including the ability to send, receive, and store supported Virtual Assets through the Wallet accessible via the Website.
Website – The official website operated by Skailenga at: https://skailenga.com, through which the Services are offered and maintained.

Services Description

Skailenga provides regulated Virtual Asset Services, enabling the User to perform various lawful operations involving supported Cryptocurrencies via the Website, including but not limited to the exchange, deposit, withdrawal, and safekeeping of Cryptocurrencies, as well as Fiat Payments where applicable.
Skailenga retains the exclusive right, at its sole discretion, to determine the scope, availability, functionality, and specific features of the Services. Skailenga may, without prior notice, modify, limit, suspend, or terminate any part of the Services, including but not limited to specific features, supported assets, or access conditions, in accordance with applicable legal and regulatory requirements.
Skailenga also reserves the right to introduce new Services or discontinue existing ones at any time. Any updates, changes, or new features that enhance or modify the current Services shall be governed by these Terms and subject to any applicable regulatory approvals. While Skailenga strives to provide reliable and accurate information, the materials and data presented through the Services may contain technical, typographical, or content-related inaccuracies.
Skailenga does not warrant or guarantee the completeness, accuracy, or timeliness of any information provided through the Services. Skailenga may update or amend the materials at any time, without an obligation to notify the User of such changes or to maintain current content. The use of any new Services launched by Skailenga after the acceptance of these Terms shall be subject to these Terms and Conditions, as updated from time to time.

Wallet Services

The Wallet Services allow Users to receive, store, and send supported Cryptocurrencies through a digital wallet associated with their Account. This service is regulated in accordance with MiCA and applicable Lithuanian legislation governing the provision of virtual asset custody and safekeeping services.
Skailenga securely stores and manages the private keys associated with the User’s Wallets. These private keys are encrypted and held in secure, access-controlled environments under the exclusive management of Skailenga, and are not shared with Users or third parties. While Skailenga employs industry-standard security protocols and operational resilience measures to protect User Wallets and associated assets, the User acknowledges and accepts the inherent risks associated with the use of digital wallets and Cryptocurrencies, including potential cybersecurity threats and market volatility.

Withdrawals and Deposits

In accordance with Regulation (EU) 2023/1114 on Markets in Crypto-Assets (MiCA) and Regulation (EU) 2022/2554 on Digital Operational Resilience (DORA), Skailenga enables Users to deposit and withdraw supported Crypto-Assets via their Wallet accessible on the Website, subject to security, compliance, and operational risk management protocols established under applicable Lithuanian law.

Deposits

Users may deposit supported Crypto-Assets from digital wallets either owned by the User or held by verified third parties. Prior to initiating any deposit, the User is solely responsible for verifying:

that the Crypto-Asset is supported by Skailenga;
that the blockchain network selected for the deposit is compatible with the platform.

Deposits sent via unsupported networks or involving unsupported assets may result in the irreversible loss of funds, and Skailenga shall not be liable for any such incidents. These deposits may not be recoverable and Skailenga will not provide compensation under any circumstances.
In accordance with DORA’s requirements for ICT risk management and MiCA’s rules on safeguarding client assets, all inbound deposit transactions are subject to automated and/or manual verification processes, including transaction monitoring, chain analysis, and potential temporary holds for further due diligence.

Withdrawals

Users may initiate withdrawals of supported Crypto-Assets from their Wallet to a blockchain address of their choosing. The User bears full responsibility for:

ensuring that the address to which funds are withdrawn is accurate, valid, and under the User’s control;
verifying that the withdrawal destination is compatible with the selected Crypto-Asset and blockchain;
maintaining a sufficient Wallet balance to cover the withdrawal amount and all applicable network and service fees.

Skailenga disclaims all liability for any direct or indirect losses resulting from errors or omissions in the provided withdrawal information, including incorrect or mistyped addresses, or insufficient funds. In line with DORA’s operational resilience principles, the platform may suspend or delay withdrawals in cases of suspected fraudulent activity, security threats, system failures, or maintenance events.

All deposits and withdrawals are logged and monitored in real time to detect abnormal activity and ensure compliance with MiCA, DORA, AML/CFT regulations, and supervisory expectations set by the Bank of Lithuania.

Exchange Service

Skailenga provides Users with access to an Exchange Service, enabling the exchange of supported Crypto-Assets for supported Fiat currencies and vice versa, as well as conversions between different supported Crypto-Assets. All exchanges are subject to the prevailing Conversion Rate determined and displayed by Skailenga at the time the Order is placed.

In compliance with Regulation (EU) 2023/1114 on Markets in Crypto-Assets (MiCA) and Regulation (EU) 2022/2554 on Digital Operational Resilience (DORA), Skailenga implements robust internal controls and operational resilience mechanisms to ensure the integrity, availability, and continuity of the Exchange Service.

To purchase Crypto-Assets using Fiat currency, the User shall receive a formal invoice issued by Skailenga, specifying the total payable amount in Fiat. The invoice must be settled in full within ten (10) calendar days of issuance. Failure to settle the invoice within this timeframe will result in the automatic cancellation of the purchase request. Skailenga reserves the right to amend this payment window in accordance with its risk-based policies and regulatory obligations.

Upon successful receipt and confirmation of the User’s payment, and subject to standard fraud screening and compliance checks, the transaction will typically be processed within minutes when using supported instant payment methods, such as credit or debit cards. However, Skailenga does not guarantee processing times and shall not be held liable for any delays resulting from external factors such as third-party payment processor disruptions or ICT-related incidents.

The purchased Crypto-Assets will be credited exclusively to the User’s designated Wallet hosted within the Skailenga Platform. Skailenga does not support the direct crediting of external wallet addresses for initial purchases, in order to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations under Lithuanian law and MiCA.

Proceeds from the sale of Crypto-Assets will only be transferred to bank accounts that are owned and verified by the User, as part of Skailenga’s commitment to secure operations and user authentication standards under DORA. Transactions involving unidentified or third-party accounts are strictly prohibited and may be rejected without prior notice.

Skailenga may suspend or restrict access to the Exchange Service where required to comply with sanctions regulations, fraud detection rules, technical maintenance, or supervisory requirements imposed by the Bank of Lithuania or other competent authorities.

Orders

Skailenga undertakes to make all reasonable efforts to ensure the timely and secure processing of all valid Orders submitted via the Platform. In accordance with the applicable regulatory obligations under Regulation (EU) 2022/2554 on Digital Operational Resilience for the Financial Sector (DORA) and Regulation (EU) 2023/1114 on Markets in Crypto-Assets (MiCA), Skailenga maintains operational and security measures designed to protect the integrity, availability, and resilience of its ICT systems and to manage operational risk. The User acknowledges and agrees that Order processing times may vary depending on factors beyond Skailenga’s control, including but not limited to blockchain network congestion, delays by financial institutions, third-party service interruptions, or other technical limitations. An Order shall be deemed successfully completed when any of the following conditions are met:
i. Skailenga has transferred the purchased Crypto-Asset to the User’s designated wallet address (in the case of a buy order);
ii. Skailenga has transferred the corresponding Fiat currency to the User’s designated and verified bank account (in the case of a sell order);
iii. The User has received the specified Crypto-Asset in their wallet;
iv. The Crypto-Asset has been successfully transferred to the public blockchain address specified by the User.
Skailenga does not guarantee the execution or acceptance of any particular Order and reserves the right to delay or reject Orders at its sole discretion. In such cases, the Company may notify the User without being under a strict obligation to do so, particularly when required to fulfill regulatory obligations such as transaction monitoring, fraud prevention, or system maintenance under DORA and MiCA.
The User agrees that Skailenga shall not be liable for any direct or indirect losses or damages resulting from:
i. inaccuracies, delays, or interruptions in price data for Crypto-Assets;
ii. ICT failures, system outages, transmission errors, or cyber incidents;
iii. reliance on incomplete, outdated, or inaccurate information presented on the Platform.

Where an Order fails or is reversed due to the User providing inaccurate, misleading, or incomplete information—including, without limitation, third-party bank account details, unverified wallet addresses, or data errors—any and all associated costs, administrative charges, or processing fees shall be borne solely by the User. Skailenga retains the right to temporarily suspend, freeze, or withhold funds (whether in Crypto-Assets or Fiat) in cases of:
i. suspected fraud or malicious activity;
ii. potential breach of regulatory obligations under MiCA or other applicable laws;
iii. internal reviews concerning cybersecurity events, including hacking, phishing, or use of malicious scripts.
Following the completion of an internal investigation and upon written request by the User, withheld funds may be returned to the original source of payment, subject to verification procedures, transaction review, and applicable security measures, in compliance with data protection and anti-money laundering requirements.

Transaction Limits and KYC Requirements

Skailenga implements transaction limits in accordance with the User’s Know Your Customer (KYC) verification level and other risk-based factors, as part of its obligations under Regulation (EU) 2023/1114 (MiCA) and Regulation (EU) 2022/2554 (DORA). These measures ensure the protection of users and the resilience of our operations against financial crime, fraud, and cyber risks.

The applicable transaction limits are expressed in both Crypto-Assets and Fiat currencies, converted into an equivalent amount in euros (EUR) using the applicable exchange rate at the time of the transaction. The limits are assigned based on the KYC level achieved by the User and are publicly disclosed on the Skailenga Website.

Should a User exceed the assigned transaction limit, the transaction may:

Be automatically declined, Trigger an internal review and request for additional information or documentation (e.g., source of funds or wealth),
Be subject to enhanced due diligence procedures, as required under the AML/CFT framework.

Skailenga retains the right to approve or reject such transactions at its sole discretion, based on the overall risk assessment of the transaction and the User profile.

Revocation or Amendment of Orders

The User acknowledges that once an order is submitted, it may enter into an execution process that is dependent on the operational capacity and processing times of Skailenga’s systems. In accordance with MiCA obligations for transaction finality and operational integrity, orders are binding once accepted into the system, particularly in volatile markets.

To request a revocation or amendment of an order:

The User must submit a written request through the ticket system available on the Website or via email to [email protected], using the verified contact email provided to Skailenga.
The request must include the transaction ID, full details of the amendment or revocation, and the reasons for the request.

Skailenga does not guarantee that any order may be revoked or amended once submitted.
Such decisions are assessed on a case-by-case basis and may require:

Verification of the User's identity,
Additional KYC or transactional documents,
Approval by Skailenga’s Compliance Department.

All requests for revocation or amendment are subject to Skailenga’s sole discretion, and administrative fees may apply if the request is approved. Orders involving the sale of crypto-assets for fiat currency are considered final and irrevocable under MiCA, and Users may not revoke or amend such orders once executed.

Refunds

Refunds are not automatically granted and are assessed individually in line with MiCA's consumer protection provisions and DORA’s operational resilience standards.
To request a refund:

The User must submit a written request via the ticket system or by email to [email protected] from the verified contact email.
The request must include the transaction ID and a detailed explanation of the reason for the refund request.

Refunds are not guaranteed and will be processed only at the sole discretion of Skailenga, which may require additional KYC and transaction documentation. If approved, the refund will be executed using the conversion rate applicable at the time of the refund decision, not the time of the original transaction. Any applicable administrative or processing fees will be disclosed and deducted from the refund amount.

Skailenga reserves the right to deny refunds if the request is:

Contrary to the terms of the executed transaction,
Related to orders that have already been settled or forwarded to the blockchain,
Deemed to be fraudulent, abusive, or in violation of the Terms of Use.

Chargebacks

In alignment with MiCA’s requirements on dispute resolution and consumer rights, Skailenga strongly encourages Users to attempt to resolve any issues directly before initiating a chargeback with their payment provider.

Users must:

Contact Skailenga via the Website’s ticket system or by email to [email protected], using the registered email address,
Provide full details regarding the transaction in question.

Skailenga will:

Investigate the matter and, if appropriate, notify the User’s issuing bank of the status of the order,
Inform the User of the findings and any steps taken,
Provide proof of service where applicable.

During the investigation of a chargeback claim, Skailenga reserves the right to suspend the User’s account and place a temporary hold on any associated crypto-assets in the User’s Wallet to prevent further transactions until the investigation is concluded.
This process does not affect any statutory rights the User may have with their bank or under applicable consumer protection laws. However, fraudulent chargeback claims may lead to account termination and may be reported to the relevant financial authorities in accordance with Lithuanian law and European regulatory obligations.

Registration and Account

In order to access and utilize the services provided by Skailenga (the “Services”), the User must first complete the registration process and open a personal user account (“Account”). By registering, the User agrees to be bound by these Terms and Conditions and confirms that:

The User is acting in their own name and for their own benefit, or on behalf of a legal entity duly authorized to act;
The registration and use of the Account are not prohibited or restricted under the laws of the User’s country of residence or nationality;
The User is at least 18 years old or the legal age in their jurisdiction for entering into binding contracts.

The User may only open and maintain one Account with Skailenga. Duplicate, false, or fraudulent registrations may result in immediate suspension or termination of all associated accounts and related Services.
By registering for an Account, the User undertakes to:

Provide accurate, complete, current, and truthful information during registration and promptly update such information (no later than within two (2) weeks of any changes);
Maintain the confidentiality and security of login credentials and ensure that access to the Account is restricted to authorized persons only;
Notify Skailenga without undue delay if any breach of security, unauthorized use of the Account, or suspicious activity is detected;

Refrain from:

Using false identities or impersonating any person or entity;
Concealing their geographic location through the use of VPNs, proxies, or other means;
Using the Services in any unlawful, defamatory, fraudulent, threatening, or harassing manner;
Infringing any intellectual property or other proprietary rights;
Engaging in activity that would violate applicable EU, Lithuanian, or international laws and regulations.

The User is fully responsible for all activities conducted through their Account, including unauthorized activities, unless such activities occur as a result of Skailenga’s gross negligence or misconduct.

Know Your Customer (KYC) Process

As part of its obligation to comply with EU and national anti-money laundering (AML), counter-terrorism financing (CTF), and sanctions regulations, Skailenga is required to conduct identity verification procedures (the “KYC Process”) both at the onboarding stage and throughout the lifecycle of the business relationship.
Upon registration, the User is required to undergo the KYC Process, which may include, but is not limited to, the submission of the following information and documentation:

Full name, date of birth, and nationality (for individuals);
Corporate registration documents, ownership structure, and authorized signatory documentation (for legal entities);
Valid government-issued identification documents;
Proof of address;
Information regarding the source of funds and/or source of wealth.

Skailenga reserves the right to:

Limit the functionality of the Account until KYC verification is successfully completed;
Request additional documentation or information at any point during the business relationship, including during transaction monitoring;
Terminate the Account and suspend Services if the User refuses or fails to provide the required information or documentation.

Delays may occur in the processing of transactions if enhanced due diligence or document validation is required. Skailenga shall not be liable for any direct or indirect loss, delay, or damages resulting from the time taken to complete regulatory checks.

Providing false or forged documentation is strictly prohibited and will be treated as a fraudulent act, potentially leading to termination of Services and reporting to the competent authorities.
The User explicitly authorizes Skailenga to conduct identity verification checks directly or through qualified and compliant third-party service providers. Personal data collected in the course of the KYC Process is handled in accordance with applicable data protection regulations (e.g., GDPR) and is strictly limited to what is necessary for the purposes of compliance.

Know Your Transaction (KYT) Process

In accordance with MiCA and applicable AML/CTF regulations, Skailenga conducts Know Your Transaction (KYT) procedures on all transactions executed through its platform. This is to ensure the lawful origin and destination of funds, prevent the misuse of crypto-assets, and detect suspicious or illicit activities.
The KYT Process includes, but is not limited to:

Screening the origin and destination wallet addresses;
Reviewing transaction volume and frequency patterns;
Evaluating the nature, purpose, and risk level of the transaction;
Identifying the parties involved in the transaction (if applicable).

Skailenga may, at its discretion or in compliance with legal obligations:

Request additional information or documentation from the User or counterparties involved in the transaction;
Postpone or decline the processing of the transaction pending further verification;
Report any suspicious activity to the competent Financial Intelligence Unit (FIU).

All personal and transactional data processed under KYT obligations is subject to strict security and confidentiality protocols and is only disclosed as required by law or regulatory authorities. Skailenga utilizes vetted and compliant third-party service providers to support KYT screening processes.

Account Termination or Closing

By the User

The User may request the closure of their Account at any time. Account closure will result in the permanent deactivation of the Account and loss of access to all related Services, in accordance with Article 67 of MiCA and Lithuanian consumer protection laws.

To request Account closure, the User must contact Skailenga through the ticketing system on the Website or via email at [email protected], using the registered contact email associated with the Account. Skailenga may request identity confirmation via two-factor authentication or additional KYC documentation in accordance with AML/CTF laws (Lithuania AML Law No. VIII-275).

Upon approval of the closure request, the User will have ten (10) business days to:

Withdraw all available funds from the Wallet;
Close or cancel any outstanding orders or transaction requests.

After the expiration of this period, Skailenga will close the Account, and any remaining balances may be treated in accordance with the applicable laws, including escheatment procedures or reporting to relevant supervisory authorities (e.g., FCIS or Bank of Lithuania).

Once an Account is closed, it cannot be reopened, and the User must undergo a new onboarding process if they wish to use the Services again.

By Skailenga

In compliance with MiCA, Lithuanian AML laws, and DORA obligations to safeguard operational integrity, Skailenga may suspend or close the User’s Account without prior notice if:

The User breaches these Terms or Skailenga's internal compliance policies;
The Account is used for illegal, fraudulent, or sanctioned activities;
The User provides false, misleading, or incomplete information during onboarding or during the business relationship;
The User poses a significant operational or compliance risk to Skailenga (including ICT or cybersecurity risks under DORA Article 5).

Skailenga may temporarily suspend the Account while investigating the matter. The User will be notified of the reason and outcome where legally permissible. Skailenga shall not be liable for losses or damages incurred by the User as a result of Account closure or suspension due to legal or regulatory breaches.

Rights and Obligations of Skailenga

Under DORA Regulation (EU) 2022/2554, MiCA Regulation (EU) 2023/1114, and Lithuanian legal provisions for Crypto-Asset Service Providers (CASPs),** Skailenga retains the following rights to ensure the operational resilience, consumer protection, and regulatory compliance of its Services:
Skailenga reserves the right to:

Reject, modify, or cancel any Orders submitted by the User, especially in cases of suspicious activity or technical errors;
Suspend or terminate access to the User's Account or Services to protect the platform's integrity and mitigate ICT or cyber threats;
Correct processing errors or system anomalies relating to Orders or wallet balances;
Limit access to specific functionalities, trading pairs, or currencies in accordance with applicable regulatory obligations or internal risk policies;

Refuse access or execution of Orders based on:

Partial or full system outages or failures, as governed by DORA Article 10 (ICT Risk Management);
Breaches of the platform's technical or data security infrastructure;
Regulatory or sanction compliance obligations.

These actions may be implemented without prior notice if needed to ensure real-time risk management or legal compliance.

Reporting of Suspicious Activity

As a registered Crypto-Asset Service Provider (CASP) under Lithuanian law, and in accordance with the Republic of Lithuania’s Law on the Prevention of Money Laundering and Terrorist Financing, Regulation (EU) 2023/1114 on Markets in Crypto-Assets (MiCA), and Regulation (EU) 2022/2554 on Digital Operational Resilience (DORA), the Company is legally obligated to monitor user activity and transactions for potential indicators of suspicious, unlawful, or high-risk conduct.

We reserve the right, at our sole discretion, to:

Monitor, review, and investigate user activity and transactions;
Request additional information or documentation in accordance with our Know Your Customer (KYC) obligations;
Report any suspicious activity or transactions to the Financial Crime Investigation Service of Lithuania (FCIS) without prior notice to the user;
Suspend or terminate user accounts if such activity is detected or suspected.

By using our services, you acknowledge and agree that the Company may implement and enforce such measures to fulfill its obligations under AML/CFT legislation, MiCA, and DORA, and to help ensure the integrity and security of its operations and the broader financial system.

Privacy Policy

In accordance with MiCA Article 93, DORA Article 15, and the Law on Legal Protection of Personal Data of the Republic of Lithuania, Skailenga processes personal data in a lawful, fair, and transparent manner.
Skailenga collects, stores, and processes personal data strictly for purposes related to the provision of Services, AML/CTF obligations, fraud prevention, transaction monitoring (KYT), and regulatory reporting.
Personal data is only shared with authorized third parties for the performance of contractual and legal duties, and appropriate technical and organizational safeguards are in place to ensure data security and confidentiality.
For a full explanation of how your personal data is processed, including your rights under GDPR and MiCA, please review our official Privacy Policy.

Fees

In accordance with MiCA Regulation (EU) 2023/1114, particularly Articles 64–65 on fair and transparent pricing practices, Skailenga reserves the right to charge or waive fees for the use of its Services.
The User agrees to pay the applicable fees as published on the Website. Fees may include, but are not limited to, transaction fees, withdrawal fees, and service-related charges.
Skailenga may update or amend the fee schedule at its sole discretion, provided that such changes are made publicly available on the Website and presented to the User prior to the execution of the relevant transaction or service.
All fees are expressed in a clear and comprehensible manner, in line with consumer protection requirements under Lithuanian law and MiCA Article 68 (Disclosure of Charges and Risks). By continuing to use the Services, the User confirms their acceptance of the latest applicable fees.

Taxes

Skailenga does not provide tax advice and bears no responsibility for determining the User’s tax obligations.
In accordance with MiCA Article 76 and relevant Lithuanian tax legislation, it is solely the responsibility of the User to determine whether, and to what extent, any local, national, or international taxes apply to transactions conducted via the Website or related to the Services. This includes but is not limited to income, capital gains, value-added tax (VAT), and reporting obligations.
The User is responsible for withholding, collecting, reporting, and remitting the correct amount of taxes to the appropriate tax authorities and must comply with all applicable laws and regulations in their jurisdiction.

Risks Associated with the Services

In compliance with MiCA Articles 63 and 67 and DORA’s operational resilience obligations under Regulation (EU) 2022/2554, Skailenga informs the User of the inherent risks involved in the use of Services related to Cryptocurrencies.
Cryptocurrencies are highly volatile and subject to significant market, technological, and regulatory risks.
Before using the Services, the User should carefully consider all associated risks, including but not limited to:

Extreme price volatility;
Regulatory uncertainty and evolving legal frameworks;
Potential network protocol vulnerabilities;
The absence of regulation by central banks or monetary authorities;
Irreversible nature of crypto transactions;
Potential for loss due to cybersecurity incidents or operational disruption (as outlined under DORA Articles 8–10 on ICT Risk Management).

The User acknowledges and agrees that:

They have independently assessed and understood the risks of purchasing, trading, or holding Cryptocurrencies;
Cryptocurrencies do not represent securities or regulated financial instruments under current Lithuanian law and MiCA definitions;
They use the Services at their own risk and discretion;
Skailenga is not liable for any financial losses or damages arising from their use of the Services.

If uncertain about their legal, tax, or financial responsibilities, Users are strongly advised to consult qualified professionals.
A more detailed overview of the risks is available in the Risk Disclosure Statement, which can be accessed via the Website.

Prohibited Activities

By using our services, you agree not to engage in any activity that is unlawful, abusive, or otherwise contrary to applicable regulations, including but not limited to the Republic of Lithuania’s Law on the Prevention of Money Laundering and Terrorist Financing, the Law on Electronic Money and Electronic Money Institutions, and relevant EU legislation, including Regulation (EU) 2015/847 and Directive (EU) 2018/843 (5AMLD). The following activities are strictly prohibited:

Money Laundering or Terrorist Financing
Engaging in or facilitating any activity involving the transfer or concealment of funds derived from criminal activity, or used to support terrorism.
Fraud and Misrepresentation
Providing false or misleading information during registration, verification, or in any interaction with our platform.
Market Manipulation
Engaging in activities intended to artificially inflate, suppress, or manipulate the price or demand of any digital asset.
Use of Anonymity Tools or Obfuscation Services
Utilizing mixers, tumblers, or other technologies designed to obscure the origin or ownership of virtual assets.
Use by Sanctioned or Restricted Parties
Accessing the services from jurisdictions subject to EU or international sanctions, or by persons included on sanctions lists (e.g., OFAC, EU Consolidated List).
Hacking, Interference, or System Abuse
Attempting to gain unauthorized access to the platform, other user accounts, APIs, or related systems.
Distribution of Malicious Software
Uploading or distributing viruses, spyware, or any other form of malicious code.
Illegal or Unlicensed Activities
Using the platform to promote, fund, or engage in illegal gambling, unlicensed financial services, narcotics, weapons trading, or other criminal conduct.
Third-Party Account Use
Accessing or using an account that does not belong to you, or allowing others to use your account.
Violation of AML/CTF Obligations
Refusal or failure to provide required information for identity verification, source of funds, or transactional clarity.

We reserve the right to investigate and take appropriate legal action, including account suspension or termination, and to report any such activity to the Financial Crime Investigation Service of Lithuania (FCIS) or other competent authorities.

Restricted Jurisdictions

In accordance with the obligations imposed under the Markets in Crypto-Assets Regulation (MiCA) (EU) 2023/1114, the Digital Operational Resilience Act (DORA) (EU) 2022/2554, and Lithuanian national regulations regarding anti-money laundering (AML), counter-terrorist financing (CTF), and sanctions compliance, Skailenga applies strict geographical restrictions to the use of its Services.

Skailenga does not provide Services—whether directly or indirectly—to natural or legal persons located in or associated with Restricted Jurisdictions. These restrictions are imposed due to heightened risks related to financial crime, cybersecurity threats, operational resilience, and regulatory non-compliance. This policy is also aligned with the guidelines and recommendations of the Financial Action Task Force (FATF), European Commission, and Bank of Lithuania.

Users located in the following countries or regions are prohibited from registering, accessing, or using any of the Services provided by Skailenga:

Africa

Algeria, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo, Congo (Democratic Republic), Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Rwanda, Saint Helena, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe.

Asia

Afghanistan, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei Darussalam, Myanmar (Burma), Cambodia, Iran, Iraq, Japan, Jordan, North Korea, Laos, Lebanon, Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Syria, Timor-Leste, Vietnam, Yemen.

Europe

Abkhazia, Albania, Azerbaijan, Belarus, Bosnia and Herzegovina, Guernsey, Holy See (Vatican City State), Israel, Jersey, North Macedonia, Moldova, Montenegro, Russia, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine.

North America

Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, Bonaire, Canada, Cayman Islands, Cuba, Curaçao, Dominica, El Salvador, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French Part), Saint Pierre and Miquelon, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States of America, Virgin Islands (British), Virgin Islands (U.S.).

South America

Bolivia, Bouvet Island, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, South Georgia and the South Sandwich Islands, Suriname, Venezuela.

Oceania and Australia

American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna.

Data Retention

We collect and retain certain personal data and transaction records as required under the Law on the Prevention of Money Laundering and Terrorist Financing of the Republic of Lithuania, and applicable European Union regulations, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Regulation (EU) 2023/1114 (MiCA), and Regulation (EU) 2022/2554 (DORA).

Customer identification data, KYC/AML documentation, and transaction records for a minimum of 8 years from the date of the termination of the business relationship or the completion of an individual transaction, whichever is later, as required under Lithuanian AML legislation.
Personal data required under GDPR for other legitimate purposes (e.g. dispute resolution, fraud prevention, legal obligations) for no longer than necessary for the purpose for which it was collected.

Data is retained to:

Comply with legal obligations, particularly related to anti-money laundering (AML) and counter-terrorist financing (CTF);
Detect, prevent, and investigate fraud, money laundering, and other illegal activities;
Respond to requests from competent authorities, including the Financial Crime Investigation Service (FCIS);
Resolve disputes, enforce our agreements, and protect our rights.

All retained data is stored securely and accessed only by authorized personnel. We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

Users have the right to access, correct, or request the deletion of their personal data, subject to our legal obligations to retain certain information. Requests should be submitted in accordance with our Privacy Policy.

Important Notices

Skailenga reserves the right to update this list at any time, without prior notice, based on changes to applicable international sanctions regimes, local legal frameworks, or internal risk assessments.
If Skailenga becomes aware that a User has accessed the Services in violation of this section, the User’s account may be suspended or terminated immediately without prior notice.
It is the User’s responsibility to ensure compliance with local laws and Skailenga’s geographic restrictions.

Trademarks and Intellectual Property

Under the applicable provisions of Regulation (EU) 2022/2554 (DORA) and Regulation (EU) 2023/1114 (MiCA), as transposed and enforced within the Republic of Lithuania, the User explicitly acknowledges that Skailenga retains full and exclusive ownership of all intellectual property rights associated with the Services, platform, technology, and related content.

All elements of the Website, including but not limited to software, logos, domain names, trade names, designs, code, visual interface, text, illustrations, and data architecture, constitute intellectual property protected by Lithuanian national legislation (e.g., the Law on Copyright and Related Rights and the Law on Trademarks), as well as relevant EU law.

The User may access and use the Website and Services strictly for personal, lawful, and non-commercial purposes in accordance with MiCA’s emphasis on transparency, fair communication, and responsible use of crypto-asset services. Any reproduction, distribution, public display, commercial use, or modification of the Website's content without Skailenga's prior written consent is strictly prohibited.

Furthermore, the User may not engage in any action that may undermine or misappropriate Skailenga’s intellectual property or that of third parties, including any attempt to reverse engineer, scrape, or derive source code or data models of the Services. This aligns with the cybersecurity and digital resilience principles of DORA.

Any actual or suspected breach of Skailenga’s intellectual property rights must be immediately reported.

The User agrees to fully cooperate with Skailenga in any investigation or action taken to protect such rights.

Warranties

In accordance with DORA’s operational resilience and MiCA’s transparency requirements, Skailenga makes commercially reasonable efforts to maintain the availability, integrity, and reliability of its Services. However, Users acknowledge that digital platforms are inherently subject to technological and operational risks, including latency, cyber threats, force majeure events, and service interruptions.

Therefore, Skailenga provides the Website and Services “as is” and “as available,” without any express or implied warranties of fitness for a particular purpose, merchantability, uninterrupted availability, accuracy, or reliability, to the maximum extent permitted by applicable Lithuanian and EU law.
Under DORA, while Skailenga implements robust ICT risk management practices and business continuity plans, 100% uninterrupted access or full operational continuity is not guaranteed.
Users acknowledge and accept the inherent operational and technical limitations of digital services and bear the full risk of service usage.
Skailenga disclaims any liability for damages resulting from the User’s inability to access the Website or Services, provided that such limitations arise from circumstances beyond Skailenga’s control or are compliant with DORA incident response frameworks.

Limited Liability & Disclaimer

To the fullest extent permitted under applicable Lithuanian law, as well as under Regulation (EU) 2022/2554 (DORA) and Regulation (EU) 2023/1114 (MiCA), Skailenga, its affiliates, owners, board members, officers, employees, agents, and contractors shall not be held liable for:

Any indirect, incidental, special, consequential, or punitive damages;
Any loss of profits, revenue, data, business opportunity, or goodwill;
Costs related to procurement of substitute services or interruption of business operations;
Data corruption or security breaches not resulting from Skailenga’s gross negligence or breach of DORA-mandated ICT risk management obligations.

The Services are provided "as is" and "as available" without warranties of any kind. The User accepts that long-distance data transmission and online service infrastructure inherently entail certain operational and security risks, as acknowledged in both DORA and MiCA frameworks.
Skailenga is not responsible for the content or accuracy of third-party services or platforms linked through its Website, nor for financial or investment advice provided by third parties. The User acknowledges that the use of third-party wallets, especially those not under the User’s exclusive control, may carry added risks.
Skailenga expressly disclaims responsibility for the outcomes of cryptocurrency transfers to wallets outside the User’s control.
Skailenga is also not liable for service delays or interruptions caused by:

Telecommunication or infrastructure failures,
Sanctions or regulatory actions,
Force majeure events such as civil unrest or political instability,
Actions by unaffiliated third parties beyond Skailenga’s control.

Cap on Liability

In line with fair usage and proportionality principles under MiCA, and subject to Lithuanian civil code, Skailenga’s total liability to the User shall not exceed EUR 100, regardless of the cause or nature of the claim.

Exceptions to Limitations

The above limitations do not apply to:

Damages resulting from gross negligence, fraud, or intentional misconduct by Skailenga;
Any mandatory statutory liability under Lithuanian or EU law that cannot be waived or contractually limited.

Indemnity

The User agrees to indemnify and hold harmless Skailenga and its affiliates, owners, officers, employees, agents, and service providers from any claims, damages, liabilities, penalties, losses, costs, or expenses (including reasonable legal fees) arising from:

The User’s use or misuse of the Services;
Breach of these Terms or applicable legal obligations;
Violation of third-party rights, including IP or data protection rights;
Failure to comply with DORA-related digital resilience requirements or MiCA transparency obligations during use of the Services.

Entire Agreement

These Terms constitute the entire agreement between the User and Skailenga concerning the use of the Services and supersede any prior agreements, oral or written, representations, or understandings, unless otherwise explicitly agreed in writing.

Complaints Resolution

Should the User believe that their rights or interests have been infringed during the use of the Services, they are encouraged to contact Skailenga at [email protected] or via the Website’s ticketing system.
The User must submit the complaint within three (3) months from becoming aware of the alleged infringement. Skailenga commits to review all complaints and respond within 14 calendar days from the date of receipt.

User’s Right to Contact the State Consumer Rights Protection Authority

If the User is unsatisfied with the resolution provided by Skailenga or receives no response within the stipulated time frame, they may escalate the matter to the State Consumer Rights Protection Authority of the Republic of Lithuania (VVTAT).

Applicable Legislation & Dispute Resolution

These Terms and the User’s relationship with Skailenga are governed by the laws of the Republic of Lithuania, interpreted in line with DORA, MiCA, and other applicable EU regulations.
All disputes arising out of or relating to these Terms shall fall under the exclusive jurisdiction of the Vilnius District Court, unless otherwise stipulated by mandatory EU consumer protection laws.

Contact Information

For any inquiries related to these Terms, the Services, or your rights, please contact Skailenga at:
[email protected]

Or submit a ticket through the official Website https://skailenga.com/en

Our support team will respond promptly and professionally in accordance with MiCA’s transparency and customer communication requirements.