Go to your account settings, enter a new phone number, to which you will receive an additional confirmation code.

Go to your account settings, enter a new email, to which you will receive an additional confirmation code.

Go to your account settings, enter the old and new account password. Please be careful that additional authentication is required.

a. Your country of residence is the country in which you currently reside. You do not have to have the citizenship of your country of residence, however, you must have a valid Residence permit or Permanent Residence document. It is also worth considering that you must have a document confirming the postal address at your place of residence. This can be a utility bill, a bank statement, and so on. Please do not confuse Citizenship and Country of residence.

No. Each account is unique and can only be linked to one email and mobile phone.

Please note that the password must contain numbers, letters, one capital letter and a special character.

We oblige each user to connect 2FA to ensure the maximum level of security of your account. You can disable 2FA after registration, but we strongly do not recommend doing this.

Make sure you are using the Google Authenticator app. Open the application, click on the "plus" button, scan the QR Code that you see on the screen and enter the numbers that appeared on the screen of your device. If you can't scan the QR Code, then add the private key manually.

Please make sure that you entered the phone number correctly, reload the page and try to send the code again after some time. If the problem is not solved, please contact our support service via live chat or email [email protected]

You may already have an account, go to the Login page and try logging in to your account. If you forgot your password, try to restore it. If you have not created an account, please contact support via email [email protected]

Please click "Cant Login", enter your email address to which an email will be sent to start the password recovery procedure. To do this, you will need your Google Authenticator. If you do not have access to your Google Authenticator, please write to us by email [email protected]. In the latter case, our team may request you to re-verify your account and your identity.

Please click "Cant Login", enter your email address to which an email will be sent to start the 2FA recovery procedure. To do this, you will need your password. If you do not remember the password of your account, please write to us by email [email protected]. In the latter case, our team may request you to re-verify your account and your identity.

Please click "Cant Login", enter your email address to which an email will be sent to start the 2FA recovery procedure. To do this, you will need your password. If you do not remember the password of your account, please write to us by email [email protected]. In the latter case, our team may request you to re-verify your account and your identity.

Please write to us by email [email protected]. In the latter case, our team may request you to re-verify your account and your identity.

Yes, to do this, you will need to go to the Settings section and change the data to new ones. Additional 2FA confirmations will be required to change the email or phone number.

Yes, go to the Settings page, select Login History. You will have access to information on the session time, IP address, country and city.

Check your IP address and make sure that your VPN is disabled. If you have checked and still the visits were from unfamiliar IP addresses, please change the password, connect 2FA to your account, close all current sessions (special button) and write to our support by email [email protected]

Please write to us by email [email protected]. In the latter case, our team may request you to re-verify your account and your identity.

Our company is a licensed service that does not allow you to use the services without identity verification. Also, verified accounts have more financial services available and much larger limits on financial transactions are available. Do not forget that this also additionally ensures the security of your account.

Please go to the Limits page, where your current verification level and the following will be visible. To pass or increase the verification level, please click Upgrade to a new level and provide your data in the window that opens. It's safe. We fully comply with GDPR and keep your data safe.

No. Such an account will be detected, immediately blocked and reported.

Write to us by email [email protected] and describe your request. Our Compliance Department will provide you new link for verification. After successful verification, the data and type of your account will be changed to a new one. We remind you that our users are obliged to report any changes of their data. If the fact of providing irrelevant data is revealed, the account will be blocked until the data is updated.

It usually takes from 2 to 5 minutes. However, in the case of Source of Funds/Wealth, it may take up to 3 business days.

Yes, you can, but it's worth noting that your balance will not be updated (crediting/exchanging/sending) until you increase the verification level covering your transactions. You can also track exceeding the limit on the Limits page.

Such transactions will be frozen until the next operational period, when your account limits will be reset and updated. Also, you can write to us by email [email protected] and provide the source of origin of the funds for this financial transaction. After consideration by our Compliance Department, a decision will be made to confirm or reject the operation.

As part of regular monitoring, you are required to update your data. If you receive such a request, please do not ignore it, as you have 5 working days to provide it. After providing the data, your account will be updated and you will be able to continue using it. If the data is not provided, your account will be frozen until the update.

You may not meet the parameters of the company's internal policy. Please write to us by email [email protected] to get details on your verification.

Write to us by email [email protected] and describe your request. Our Compliance Department will provide you new link for verification. After successful verification, the data and type of your account will be changed to a new one. We remind you that our users are obliged to report any changes of their data. If the fact of providing irrelevant data is revealed, the account will be blocked until the data is updated.

The Travel Rule is a regulatory requirement established by the Financial Action Task Force (FATF), an international organisation dedicated to combating money laundering and terrorist financing. It is one of the key measures in financial regulation aimed at increasing the transparency and security of financial transactions. The EU Regulation 2023/1113 on the transfer of funds and certain crypto-assets has revised Regulation (EU) 2015/847, extending its scope to include the transfer of specific crypto-assets.

Starting 30 December 2024, Skailenga UAB will implement the Travel Rule. This means we will need to collect and share certain information about your crypto transactions. This will affect both individual and business customers when conducting transactions to and from other platforms that are also subject to this regulation.

The Travel Rule applies to all transactions to and from other crypto platforms. This includes transfers where information about the sender and recipient must be exchanged and retained.

For each transfer of virtual assets, CASPs are required to collect and transmit the following information:
Originator Information Name, account number, and physical address or date of birth for individuals, or company name, registration number, and address for legal entities.
Beneficiary Information Name, account number, and physical address or date of birth for individuals, or company name, registration number, and address for legal entities.

No, the Travel Rule will not fundamentally affect your ability to send and receive cryptocurrencies. You can continue to conduct your transactions as usual. However, you may be required to provide additional information, particularly when conducting transactions to or from other crypto platforms.

The information will only be shared with other regulated financial institutions involved in the transaction, as legally required, and will be treated with the utmost confidentiality.

If you do not provide the required information, in some cases your transaction may not be processed. Ensure that all necessary details are provided to avoid any interruptions.

In the event your transaction is rejected due to the Travel Rule, your assets won't be sent and you'll receive an email to let you know the transaction failed. You'll need to complete the transaction again, ensuring all recipient details are accurate. If you have any questions or need assistance regarding the Travel Rule, please reach out to our team at [email protected].

We take data protection very seriously and employ comprehensive security measures to protect your personal information. All collected data will be handled in accordance with our privacy policy and transmitted securely.